NSW Government Website

Terms of Service

This website is provided and maintained by the NSW Department of Planning, Industry & Environment (the “Department”, “We”, “our”). Products available in on the website are managed by separate agencies with the NSW Department of Planning, Industry & Environment and the Department of Regional NSW.

Online Store Terms

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

Our website is hosted on Shopify. They provide us with the online e-commerce platform to sell our products and services to you.



We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the website.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.

Pricing Information

Prices are in Australian dollars (AUD).

All quoted prices include 10% GST. GST does not apply for purchases from overseas and will be deducted from all overseas orders.

Teachers, full-time students and not-for-profit organisations may qualify for a discount. Discounts will be advertised from time to time either on the website or in other publications. 

Transaction and Credit Card Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

All credit card transactions (Mastercard and Visa only) carry a 0.4% transaction fee.

Some agencies offer alternate payment methods.

The Department does not store credit card details used on this website. Information on how the Department classifies and manages personal information is described in our privacy policy https://www.dpie.nsw.gov.au/privacy. This policy forms part of the Terms of Service.  


Modifications to the Service and Prices

Publication availability and prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 We reserve the right to correct any errors or mistakes in pricing, even if an order has been placed, or we have already requested or received payment.

 We reserve the right to refuse any order placed through the website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.


Returns Policy

Please review our Returns Policy posted on the website prior to making any purchases.

Personal Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information on how the Department classifies and manages personal information is described in our privacy policy https://www.dpie.nsw.gov.au/privacy. This policy forms part of the Terms of Service.


Use Of Cookies and Tracking Codes

Some of the Department’s websites use cookies and tracking pixels to collect your data. Information on how the Department manages this collected data is described in our privacy policy https://www.dpie.nsw.gov.au/privacy. This policy forms part of the Terms of Service.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Availability of the Services

We will take care in providing information through the Services. However, we do not warrant that the Services are error free, or that any defects in the Services will be rectified, or that you will have continuous access to the Services, nor do we accept liability for any loss, damage, cost or expense (to any person or property) including consequential or indirect loss or any loss of profits, data or revenue that could arise as a result of your use of the Services.

The availability of the Services may be dependent upon your software, hardware, functionality, location and site conditions.


Intellectual Property

All intellectual property, including copyright and trademark, in the Services is the property of the Department or its licensors.


Third-Party Websites

 The website may contain links to other websites ("Third-Party Websites"). Such Third-Party Websites are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the website.

Contact Information

Questions or complaints about the Terms of Service can be submitted via Contact Us (link)