NSW Government Website

Returns Policy

Returns are accepted for any reason, for a full refund or exchange within 14 days of delivery, provided: 

  1. Items returned must be in their original condition; 

    CD-ROMs supplied must be returned in the same condition they were sent. The seal, wrapping around the CD or CD-case, must still be unopened.  

How To Return An Item 

The process of returning an item for a refund/exchange is listed below; 

  1. Comply with above Returns Policy. 

  2. Post the product, and receipt, back to the agency listed on your receipt 

  3. Include a note with the returned product, clearly stating whether you desire a refund or exchange for the returned product. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will refund your money (less postage and packaging).